Refund Policy

General Policy

We want you to be satisfied with your experience on NexutorAI. However, due to the digital nature of our psychometric assessments and immediate report generation, our refund policy is strictly defined.

• Assessment access: Once an assessment has been started or a report has been generated, the service is considered delivered and is non refundable.
• Unused purchases: If you purchased a plan but have not yet started any assessments, you may request a refund within 7 days of purchase.

Failed or Duplicate Transactions

Sometimes banking networks experience issues. We are here to help resolve them.

• Duplicate charges: If you were charged twice for the same transaction, please contact us immediately. We will verify and refund the duplicate amount.
• Failed payments: If money was deducted from your account but your NexutorAI plan was not activated, the payment gateway will typically auto refund the amount to your bank within 5 to 7 business days.

How to Request a Refund

If you meet the criteria for a refund, follow these steps.

• Send an email to help@nexutor.in from your registered email address.
• Include your full name, date of purchase, and the receipt or order number.
• State the reason for your request.

Processing Timelines

What to expect after you contact us.

• Review: We will review your request within 48 hours.
• Payout: If approved, the refund will be credited back to your original method of payment within 7 to 10 business days, depending on your bank.