Get in Touch

We are here to help

Whether you are a student needing account help or a school looking to partner, reach out to the right team below.

Need help with something specific?

Open a guided support request and we’ll route it to the right team faster.

Other ways to reach us

To get the fastest response, please use the email address that best matches your needs.

Student Support: For account issues, billing, or technical help. Email help@nexutor.in.
School Partnerships: For bulk licenses, school deployments, or pilot programs. Email contact@nexutor.in.
General Inquiries: For media, partnerships, or anything else. Email contact@nexutor.in.

What to include in your message

Help us help you faster by providing clear details.

Use your registered email address if you have an account.
Include a clear subject line.
Provide details or screenshots if you are reporting a technical issue.

Our Office

We are proudly building for the students of India.

Location: India
Hours: Monday to Friday, 10 AM to 6 PM IST

Frequently Asked Questions

How long does it take to get a reply?

We typically respond to support emails within 24 to 48 hours during business days.

Do you have a customer care phone number?

Currently, we handle all support via email to ensure we can track and resolve your issues accurately.

Can I visit your office for counselling?

We are an online platform and do not offer in person counselling at our corporate office.

I am a teacher. How do I get a demo?

Please email contact@nexutor.in and our education team will schedule a virtual walkthrough.

My payment failed but money was deducted. What should I do?

Email help@nexutor.in with your transaction details. Failed payments are usually automatically refunded by the bank within 5 to 7 business days.